Prime Ministers GP Access Fund - Project Fully Mobilised

Manchester Primary Care Partnership working in collaboration with its three share holder federations are delighted to announce the full mobilisation of its 12 GP Extended Access community locations and 3 GP- A&E hubs across North, South and Central Manchester.

 

Extended GP Access enables patients registered with a North, South or Central Practice ((91 in total) to see a GP outside of normal surgery hours. The Service is available Monday to Friday between 18.00-20 .00 and from 12 Community Hubs and our 3 GP – A&E locations, 7 days a week between 8-8pm for planned and routine appointments.

 

The service is particularly valuable for workers who may find it difficult to make an appointment during weekdays, for family members supporting an elderly relative, children returning unwell from school and need to be seen. Extended GP access enables patients, parents and family members/carers to make and attend appointments which are mutually convenient or for when the patient’s own surgery appointments are fully booked.

To make an appointment at one of the 15 location mentioned below, simply ring your own surgery and the receptionist will be happy to discuss the options available and the most appropriate location with you.

 

Opening Hours

Central  Community

North Community

South Community

Monday – Friday
18-20.00 hrs

The Arch Medical Practice 
Chorlton Family Practice
Dickenson Road Medical Centre
West Point Medical Centre

Cheetham Hill Medical Centre
Cornran Medical Centre
Hazeldene Medical Centre
New Islington Medical Centre

Barlow Medical Centre
Ladybarn Group Practice
Northenden Group Practice
Peel Hall Medical Practice

7 days a week
08-20.00 hrs 

Manchester Royal infirmary (MRI)

North Manchester General (NMG)

University Hospital South Manchester (UHSM)

 

 

 

 

 

 

 

 

 

 

 

Practice Engagement Meeting

The Chair of MPCP Ltd secured funding from the BMA to support ongoing engagement and communication with practices involved with the Prime Ministers GP Access Fund Project, previously referred to and known as the Prime Ministers Challenge fund and referred to locally as Manchester Access.

 

The Manchester Primary Care Partnership Ltd (MPCP) in conjunction with its three share holder federations hosted three Practice Engagement Events during November 2015 which were sponsored by the BMA.

 

Invitations were extended to all 91practices across Manchester, their GP’s, clinicians and practice staff. The meeting where held over a two week period, Primary Care Manchester Ltd (Central Manchester CCG area) was held at Hough End Conference Centre on the 10th, followed by Northern Health GPPO Ltd (North Manchester CCG area) on the 11th at the Vermilion Restaurant and South Manchester GP Federation Ltd (South Manchester CCG area) took place on the 17th at Chancellor Hotel and Conference Centre.

 

All three events were well attended with good multiple disciplinary representation and geographical coverage. During each meeting the Prime Minister GP Access Fund Project was reviewed, looking at the successes to date – Mobilisation of 12 community location and 3 GP A&E hubs , steady increasing utilisation. challenges – Emis issues and sustaining workforce ,work yet to be done – recruitment ,induction of Nurse and HCA roles , launch of external publicity campaign (January 2016) and App. Each meeting also took the opportunity to consider the opportunities and threats moving forward and dedicated a significant period of time for a Q&A and discussion session.

 

 

Patient Quotes and Feedback

Each patient who uses the extended GP Access Service are invited to share their experience with us . Detailed below is a selection of feedback received , which fall mainly into three categories.

 

Excellent Clinical Service
 Dr Lovely , reassured and listened , referred to the hospital for a breast lump check Just Fantastic XX
 Staff were friendly and professional
 Appointments out of school & work hours saved visit to A&E., Thanks
 Saved a trip to A&E
 Helped to relieve our anxiety and not seek emergency apt at casualty.
 Very helpful, Dr very considerate and helpful explained what I could and couldn’t do!
 Fantastic Service, Great Doctor who explained everything .Thank you so much.
 Thank you so much for fitting in an anxious new mum for an appointment in less than an hour of calling. Amazing service
 Able to fit me instead of going to the hospital
 Great Service had my records and was able to be seen after work.
 Happy to travel a mile for APPT.
 Daughter has sore ear and doctor had no appointments until Monday so this is a brilliant idea.
 We had an appointment booked for Friday and got given this early appointment
 As a working mum with a toddler who frequently gets ill, this service is a God-sent for me. It is a life-Saver!!
 Nice GP, good surgery welcoming staff.
 Put my mind at ease being able to see a doctor. I was in a lot of pain, after major surgery 8 weeks ago and wouldn’t understand why I had this pain now. Excellent, very useful
 Appointment made available very quickly. Did not expect an appointment until following day. Great Service. Happy.
 The GP Dr Munshi was very caring. Please thank all the GPs
 It was a quick appointment & the doctor I saw was helpful & I really appreciated that
 The doctor I saw was patient and respectful and the receptionist was respectful


So Convenient
 Fantastic service, not only did I not miss work but I fitted it round the Manchester derby.... unlike football the Manchester GPs are a city united!!
 Very helpful being a weekend due to working all week. Very good service + polite
 Convenient for after school times and working people.
 I didn’t wait long for the appointment; very nice doctor explained to me what I needed to know.
 I though the service good. Because it is open on weekend days which more support for workers.
 Van driver the appoint suits. Excellent services for shift works. Late nights mean I don’t have to take time off work.
 It is very convenient specially for working people.
 Great service for workers
 My work is different shifts each week so it helps to be able to see the doctor at a time when I don’t have to wait in too long
 Good Service as I am a HGV Driver so convenient to me.
 Saved taking time off work.
 I think it’s a great idea for people that need to see the doctor but can’t always get there at the given times or have go to wait a week before they can get an appointment. Very helpful.
 Fab for workers
 Very helpful to fit me in at this appointment. Give you more chance to get to see a doctor.
 Fantastic Service for me as I work daytime, staff very helpful
 It’s out of college time
 No appointments available at my usual practice. This was offered straight away. Very good if it is usually the case you need a quick appointment.
 I work during the day & mu sons is at school , so this time is suitable for us.
 I work 12 miles away , so an out of work hours appointment is convenient for me.

 

General Comments
 Happy to get same day appointment
 I am really happy with this at each centre
 Easy to locate. Good Environment
 Happy and should be continued. Good to have GP opens on weekend.
 Good service, friendly staff.
 Keep the long opening times.
 This initiative is what working people need. Weekend surgery would be a good idea too.
 Brilliant service as I work, a Saturday appts unheard of without paying for them. Every practice should have this service
 Fantastic to have this service at the weekend.
 Would be good if you could book weekend appointments in advance (start of the week)
 Friendly caring professional GP

 

GP Smart App in Development

Available Now !!!. Manchester Primary Care Partnership Ltd have developed a GP Smart App that is compatible with iPhone and Android phones, this provides the general public across Manchester with a comprehensive array of health related material, including A-Z of Ailments. It also includes a directory of local Health and Care organisations which includes GP Surgeries, chemists, dentist’s, hospital etc. and includes details of and locations of Extended GP Access Community hubs with a 'take me there' feature which provides directions by car and foot.
We are very excited about the App, which can be found via the links below or downloaded from the App store and Google Play.

iTunes Google Play

 

 

Video Links

Patients back seven day GP service

 

Patients in Manchester are backing the city’s new seven day GP service, according to the results of a recent survey.

 

The innovative seven day scheme gives patients the option of booking appointments with GPs and nurses at evenings and weekends. The service is available from 6pm to 8pm during the week and 10am to 6pm at weekends.

 

Findings from Manchester Primary Care Partnership’s (MPCP) latest patient satisfaction survey* show that of the 342 patients surveyed, 97 percent said it was convenient and 95 per cent would recommend using it.

 

Feedback indicates that the convenient, flexible aspect of the service is proving popular with patients, especially working parents, shift workers and those in full-time and part-time employment.

 

Patients commented that it was ‘very helpful not to have to take time off work’ and, ‘good to be able see a GP at the weekend as I work away all week’.

 

Clinicians were cited as being ‘friendly’, ‘caring’ and ‘professional’ and the hubs were noted for being ‘accessible’ and ‘welcoming’.

 

Dr. Sohail Munshi, a GP at Five Oaks Family Practice in Beswick and Chair of MPCP, the city-wide GP federation delivering the service, said:

 

“I’m delighted to see that patients are benefitting from the extra evening and weekend appointments that we have introduced. This service has been set up to make it easier for those who struggle to get to the surgery during the day, such as school age children, working families and carers. We are proud to be able to provide this service for our patients in Manchester.”

 

The seven day service is available to any patient registered with a Manchester GP. Appointments must be booked in advance and patients can book appointments by contacting their own local GP surgery.

 

The evening and weekend slots are available from 15 GP hubs across the city. Twelve hubs are based at GP practices in the community and a further three hubs are located within local hospital trusts.

 

*Source: Patient Feedback on GP Extended Access services in Manchester

September –December 2015, MPCP

 

 

 

How you can get involved

MPCP Ltd work closely with a number of local Patient Participation Groups (PPG's). Please contact the team if you are interested in joining a PPG in your local area, even if you only participate on an ad-hoc basis.